14th January 2008
Straight Awarded ISO Accreditation
Straight plc has recently been accredited with ISO 9001 and ISO 14001 certifications. Both the quality assurance and environmental management standards were achieved ahead of the target deadline.
ISO certifications are internationally recognised standards which demonstrate that a company is working to best trading practices. ISO 9001 is a recognised assessment of an organisations’ customer service practice, whilst ISO 14001 is awarded when a company can show that they are using the most appropriate environmental management systems.
Following a rigorous evaluation of the company, assessing business practices, operational processes, working standards and environmental policies, Straight has been awarded both certifications. The ISO certifications are a natural progression for the company demonstrating that the company has streamlined procedures to provide a more efficient operation ensuring customers receive the best possible service.
ISO 9001 has enabled the company to concentrate on developing four key areas within the business, sales and operations planning, new product development, logistics and inventory management and account and supplier management which will help the company to improve systematic processes and become even more customer focused.
Mark Halford, Operations Director at Straight said, “Our business model is essentially a combination of strong customer focus, sales and marketing excellence and vibrant new product development programmes linked to an outsourced operational model. Our ISO implementation programme has sought to substantially improve these processes individually, particularly in operations, but critically to link them together more closely.”
Halford added, “Customer satisfaction is the key ISO 9001 objective and the principal task for Straight in implementing it has been to address the operational implications of its strong marketing focus and how we bring new products to market. We also need to ensure that we are selecting and developing relationships with appropriate outsource partners to improve logistical performance throughout the supply chain.”
As a company that supplies green products Straight is keen to measure and reduce its own environmental impact as thoroughly as possible. ISO 14001 demonstrates that Straight has also mitigated its environmental risks by re-assessing their waste discharge and pollution output levels and using ISO approved suppliers.
Straight Chief Executive, Jonathan Straight explained, “As a market leader within the waste and recycling industry, it is important for us to demonstrate that we are environmentally aware and that we are fully committed to minimising the impact of our operations on the environment.
Our core business is recycling and although we have always recycled items such as paper and card, we knew that we could do much more to create a more environmentally friendly business. ISO 14001 has helped us to take everything into consideration from product development, delivery to customers to using the appropriate suppliers in order to create a greener workplace. In addition to this we also wish to demonstrate our dedication to excellent customer services. ISO 9001 proves our unfaltering commitment to our customer
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