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Quality & EnvironmentalStraight plc is a supplier of proprietary and bought-in recycling and waste management products and services to public and private sector consumers.
Straight plc constantly strives for the complete and ongoing satisfaction of its customers and also seeks to satisfy the needs of its other principal stakeholders.
Straight plc also strives to minimise the effects of its operational activities on the environment, and to ensure that risks to the health and safety of its employees, customers and the general public are identified and wherever possible action taken to minimise their effects.
Straight plc exercises this responsibility through its Quality Management and Environmental Management Systems, through adherence to national, international and proprietary product and service standards where applicable, through compliance with relevant Health and Safety, Environmental Protection and other appropriate legislation, through employee training and commitment to an organisational culture that promotes and rewards continuous improvement.
As Europe's leading supplier of recycling and water conservation products, Straight plc is committed to promoting a positive attitude towards the wellbeing of the local, regional and global environment. The company recognise that in order to achieve this we must be seen to be 'leading by example'. We acknowledge that our day to day activities impact on the environment and continue to strive to meet or exceed all applicable regulations.
The company takes full account of the environmental implications of all its operations and applies appropriate measures to minimise any detrimental impacts caused. We incorporate the principles of 'sustainable development' into our decision making and management procedures.
The responsibility for adopting and maintaining high environmental standards is placed upon all company staff. We encourage all staff to 'practise what we preach' and guidelines on efficient use of stationery and other office sundries are given to all employees.
Straight plc will work with suppliers and associates to ensure they recognise the impact of their products and transportation on the environment and that they comply with environmental legislations. We seek to use suppliers and contracts whose operations are managed in an environmentally acceptable manner, compatible with our own standards and practices. The purchase of any goods or services take into account that the product's impacts from 'cradle to grave'. Recycled and refurbished goods are selected when they are available to the required standard.
Straight plc continually monitors all relevant legislation, including environmental regulations, to ensure that standards are complied with. Environmental liabilities are identified and taken into account where appropriate and are adequately covered by insurance. Good relationships with regulatory authorities are maintained through a process of open and continuous liaison.
Carbon FootprintWe collate information on environmental issues and regulations and make it accessible to as wide a range of users as possible. It has undertaken Carbon Footprint Analysis of its own core activities but recognises that the supply chain is where real progress can be made. Consequently, the process of working with key supply partners to achieve a greater understanding of this extended Carbon Footprint is now underway.
We aim to make the most efficient use of all resources and to promote this philosophy in all our work. The use of materials is minimised wherever possible and a hierarchical policy of reducing, re-using and recycling wastes is adhered to. Waste materials that have the potential for re-use or recycling (internally or externally) are segregated accordingly. We have recycling bins for plastic, paper, aluminium cans and glass, as well as kitchen caddies for collecting kitchen waste for composting.
The office is located in a building that has been built using a high quality curtain wall system which provides large efficiencies in terms of solar control and thermal insulation. The use of energy for heating and lighting is monitored and measures are taken to ensure that it is not excessive. The company is constrained by its position as a tenant but will endeavour to use its influence and that of other tenants to encourage energy efficiency. All staff are advised to minimise heat loss form the buildings and to avoid leaving electrical equipment on when their use is unnecessary. Energy efficiency is also taken into account when purchasing new equipment and installations.
The company encourages the use of public transport by staff both for the purposes of commuting to work and for necessary business travel. Straight plc operate a Cycle2Work incentive for all staff. This policy is also promoted to interviewees and associates. Environmental criteria, including fuel efficiency and pollution potential, is taken into account when leasing or hiring vehicles.
The use of periodic audits of the company's operations and the overall review process, of which these will form a part, is used primarily to assess the success of achieving specific targets. Where there is a need to revise the more general objectives outlined here, the policy is amended accordingly.
To satisfy shareholders and create employee wealth and security through the meeting of sales growth and profitability targets.
To meet changing customer needs and secure the future growth of the company by constantly successfully developing and marketing new products.
To ensure profitability targets are met and best value is secured for shareholders and customers by constantly reducing non-value adding activities, improving operational efficiency and meeting cost centre control targets.
To ensure customer requirements are constantly met and exceeded through the appointment of appropriately accredited suppliers.
To ensure customer expectations are met and exceeded though total commitment to supply of appropriate goods and services within their required timescale.
To ensure best value is secured for customers by constantly reducing the incidence of non-conforming products and services and cost of their poor quality to the business.
To ensure best value for all stakeholders through the continuous improvement of financial efficiency in the business.
Straight plc will govern its performance with regard to its policies and objectives through a matrix of key performance indicators (KPIs) that will be approved by the company's board simultaneously with the company's business plan and budget for the coming financial year.
The KPIs will be measured monthly, clearly communicated to all employees and where appropriate are posted in common locations where they can be accessed by all employees.
The KPIs will be reviewed by management and the board each month, and any significant deviation from planned performance will require detailed action plans to be submitted and agreed.
The KPIs will also be reviewed at a detailed level at the monthly quality meeting and any other management forum deemed to be appropriate. These forums will be the implementation mechanisms for any action plans required by management and will also operate continuous improvement (CI) initiatives relative to the context of the group.
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