Contact Centre

A picture of staff working in our in-house call centre

Our call centre facility consists of a specialist in-house team along with an overflow unit off site. This allows us to handle up to 25,000 transactions per week and deals with all of the traffic for our home composting and water conservation campaigns.

From 2005 to 2008 we handled all of the orders for the English and Scottish Wrap campaigns in partnership with DHL, representing more than 1.5 million transactions. This was dealt with by our call centre and bespoke order processing software.

As well as processing our own orders, we also manage orders on behalf of clients and provide contact centre services, such as recycling help lines, to local authorities and third party companies.